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Poles
Community

Faq

Where can I buy Gabel poles?

“You can purchase Gabel products directly on our e-commerce platform under the ‘Ski Poles’ section, selecting the relevant category.

Gabel products are also distributed in more than 80 countries worldwide. We are available in the best specialized sports stores: check the ‘Find Your Store‘ page to locate authorized retailers in your area.

How can I create an account for purchases?
  • Click on the user icon (or ‘My Account’ on mobile).
  • Select the ‘Register’ option and fill in the required fields.
Can I use my purchasing account on the Academy as well

No, to access the Academy content, you need to create an additional account through the ‘Register’ option at the beginning of the Academy page.

How can I modify the data in my purchasing account?
  • Click on the user icon (labeled “My account” on mobile)
  • Select the “Account details” option
  • Make the changes, and once done, click on “Save changes”
I want to buy a pair of poles, but I don't know what the right size is. How can I determine that?

In the product description of each ski pole, there is a size guide tool that allows you to automatically calculate the ideal size by entering your height.

You can also contact us through the dedicated WhatsApp chat.

Are there instructions on the maintenance of the poles?

Gabel products do not require specific maintenance except for periodic cleaning before storage or after particularly intense use. It is recommended not to use soapy detergent products that could affect and compromise their proper use. For cleaning, it is advised to use a damp sponge or quickly evaporating alcohol-based products.

I need to replace some components of my ski poles with spare parts: are there any guides for the replacements?

Certainly, in the “Tutorial” section, you will find videos and explanations for replacements and various types of interventions to maintain the efficiency of your poles.

How do I figure out which are the right spare parts for my poles?

On the product page, you will find the list of standard components for your ski pole and the option to purchase them on our e-commerce platform. You can also contact us through our WhatsApp Chat, where one of our technicians will assist you in choosing any alternative spare parts.

What are the accepted payment methods?

Accepted payment methods include: bank transfer, credit card, and PayPal.

What are the shipping times?

Orders received are processed in real-time, and the shipment is handed over to the courier on the same day or within the next 24 working hours at the latest. We use express couriers such as SDA and BRT for shipments within the national territory with delivery within 24-48 hours, and DPD and SDA for deliveries to European and non-European countries.

What are the return conditions?

All online sales are governed by specific laws to protect buyers. All our customers who are not satisfied for any reason with the quality of the received product or wish to cancel the purchase have 15 days to return the item, which must be unused and in the same condition as it was at the time of shipment.

Are there discounts for professionals?

If you are a professional in an outdoor sport, contact us at the email info@gabel.it. We will assess the best offer based on existing agreements.

How can I subscribe to the newsletter?

On mobile, you can find the subscription button directly in the footer of the registration form. On desktop, you can subscribe through the button on the Home page or using the “Newsletter” tool located above the navigation menu.

How can I become a Gabel Ambassador?

Contact us at the email info@gabel.it by sending us an introduction about yourself and links to your communication channels. We will consider your application and respond with the outcome of our evaluation.

How can I become a Gabel athlete?

Contact us at the email info@gabel.it by sending us an introduction about yourself. We will consider your application and respond with the outcome of our evaluation.

Are the products for sale on the website always available?

We conduct daily checks on warehouse availability to update the product stock levels in real-time. We can guarantee that more than 99% of the items for sale are always available. In the rare event that an order is placed for unavailable material despite all checks, the customer is offered an exchange with items of equal or superior quality or a full refund of the amount spent.

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